Terms of service
Last updated: 7 October 2026
These Terms and Conditions ("T&C") govern your use of www.qimati.in (the "Website") and any order you place on it. Qimati is a wholesale supplier: orders are placed for business and resale purposes.
1. Acceptance of terms
By accessing and using the Website, you agree to comply with and be bound by these T&C. If you do not agree to these T&C, please refrain from using the Website.
2. Privacy policy
Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
3. Products and services
a. Product descriptions. We make every effort to provide accurate and detailed product descriptions. However, we do not guarantee the accuracy, completeness, or reliability of product information on the Website.
b. Pricing. Prices are subject to change without notice. All prices listed are in Indian Rupees unless otherwise specified.
c. Orders. By placing an order through the Website, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any orders at our discretion.
d. Payment. Buyers in India can pay by UPI, net banking or card at checkout. International buyers pay by card, and prices are charged in Indian rupees (INR). Payment information is securely processed, and we do not store your payment details.
e. Shipping. Shipping details, including delivery times and fees, are outlined in our Shipping Policy.
f. Refunds and damage claims. Cancellations, transit damage, missing or incorrect items and refunds are handled under our Refund Policy.
4. Intellectual property
a. Copyright. All content on the Website, including text, images, logos, and designs, is protected by copyright and may not be used without our written consent. Exception: resellers may reuse Qimati's product listing photographs free of charge, without attribution or separate written permission.
b. Trademarks. Qimati and related logos and slogans are trademarks owned by Qimati. Any use of these trademarks without permission is prohibited.
5. User content
a. Users may submit reviews, comments, and other content. By submitting content, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, modify, and display the content.
b. You agree not to submit content that is unlawful, defamatory, invasive of privacy, or infringing on any third-party rights.
6. Limitation of liability
We are not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Website or the purchase of our products.
7. Governing law
These T&C are governed by and construed in accordance with the laws of India. Subject to applicable mandatory law, the courts at Jaipur, Rajasthan have jurisdiction over any dispute.
8. Changes to these T&C
We reserve the right to update or modify these T&C at any time without prior notice. It is your responsibility to review the T&C periodically.
9. Contact information
If you have any questions or concerns about these T&C, please contact us at info@qimati.in or on WhatsApp at +91 97990 43748.
10. Business details
Qimati is a brand of Gem Castle, a proprietorship of Prakhar Patni. Legal name: PRAKHAR PATNI. Trade name: GEM CASTLE. GSTIN: 08DSNPP5709P1ZQ.
Registered address: 6, Patni Farm, Phool Colony, Miya Bajaj Ki Gali, Sanganer, Jaipur, Rajasthan 302029, India.
Office: 302, A-6, Acharya Kriplani Marg, Adarsh Nagar, Jaipur, Rajasthan 302004, India.
Email: info@qimati.in · Phone: +91 97990 43748
11. Grievance Officer
Yash Choudhary, Grievance Officer (CTO)
Gem Castle (Qimati), 302, A-6, Acharya Kriplani Marg, Adarsh Nagar, Jaipur, Rajasthan 302004, India
Email: cto@qimati.in
Complaints are acknowledged within 48 hours and resolved within one month of receipt, as required by the Consumer Protection (E-Commerce) Rules, 2020.
