Refund policy

Refund & Damage Claim Policy

Effective Date: July 24, 2026

Welcome to QIMATI. We are a B2B wholesale supplier, and our products are supplied exclusively for business and resale purposes. To ensure a fair and transparent process for all our customers, please read our refund and damage claim policy carefully before placing an order.

1. B2B Sales Policy

All orders placed on www.qimati.in are considered business-to-business (B2B) transactions. Due to the wholesale nature of our business, refunds, replacements, or credits are only provided under the conditions mentioned in this policy.

2. Damaged or Incorrect Products

If you receive a product that is damaged during transit or you receive an incorrect item, you must notify us within 24 hours of delivery.

Claims submitted after 24 hours from the delivery time will not be eligible for review.

3. Mandatory Box Opening Video

To process any claim related to damaged, missing, incorrect, or defective products, a continuous, unedited box opening video is mandatory.

The video must clearly show:

The shipping label and package condition before opening.
The sealed package being opened.
All products being removed from the package.
The damaged, missing, or incorrect product clearly visible.
The entire unpacking process in one continuous recording without any cuts or edits.

Photos alone are not sufficient for claim verification.

Claims submitted without a valid box opening video will not be accepted under any circumstances.

4. Claim Verification

After receiving your claim, our quality team will review the submitted evidence.

If the claim is verified, QIMATI may, at its sole discretion:

Replace the damaged or incorrect product.
Issue a credit note.
Process a refund where applicable.

The decision of QIMATI after verification shall be final.

5. Non-Eligible Refunds

Refunds, replacements, or credits will not be provided for:

Claims reported after 24 hours of delivery.
Claims without a complete box opening video.
Minor variations in color or finish due to photography, lighting, or screen settings.
Damage caused after delivery due to improper handling, misuse, storage, or normal wear and tear.
Customer preference changes or ordering mistakes.
Products damaged by chemicals, perfumes, water exposure (where not specified), or improper usage.

6. Refund Method

Where a refund is approved, it will be processed using the original payment method or as a business credit, depending on the nature of the order and mutual agreement.

Processing times may vary depending on the payment provider and banking system.