Refund policy

Last updated: 13 September 2026

Qimati supplies fashion jewellery on a wholesale basis for business and resale. Please read these terms before paying and record the parcel opening when your order arrives.

Cancellation

Contact us immediately if you wish to cancel an order before processing starts. We do not allow cancellation once an order is in progress, even if it has not yet been dispatched. Our team will check the order status and confirm whether cancellation is possible. An approved cancellation refund follows the refund timing below.

Damaged, missing or incorrect items at delivery

Report damage, missing contents or incorrect items visible on opening within 24 hours of delivery. Email info@qimati.in or contact our team on +91 97990 43748 with your order number, a description of the issue and the unboxing video.

A continuous, unedited unboxing video starting before the parcel tape is cut is required for these claims. Clearly show the shipping label, the sealed parcel and its condition, the full opening process and all contents. Photos alone are insufficient for the standard delivery claim process. Keep the items and packaging while the claim is reviewed.

Missing parcels and defects discovered later

If your parcel has not arrived, contact us with the order number and tracking details so we can investigate with the courier. The 24-hour deadline and unboxing-video requirement do not apply to a parcel you have not received. If a defect could not reasonably be identified when opening the parcel, contact us promptly after discovering it with the available evidence. We will review the circumstances and explain the next steps. Nothing in this policy removes rights or remedies that applicable law does not allow us to exclude.

Claim review and resolution

• We acknowledge claims within 2 business days of receipt, or earlier where applicable law requires.
• We provide a decision within 7 business days after receiving the complete evidence needed to assess the claim. We will tell you what additional information is needed if the submission is incomplete.
• For a verified claim, we explain the available remedy, which may be a replacement, refund or an agreed business credit. Business credit is issued only by mutual agreement.
• If a claim is declined, we explain the reason. You may request a review by replying with the order number and any further evidence.

Returns and return delivery charges

Please contact us for return instructions before sending anything back. For verified damaged or incorrect goods that need to be returned, Qimati pays the return shipping cost. We will confirm the collection or return method with you. Keep the goods and original packaging available for inspection where possible.

Refund timing and method

We initiate approved refunds within 5 business days of approval, normally to the original payment method. Any alternative refund arrangement or business credit requires mutual agreement. Your bank or payment provider may take additional time to display the credit; this settlement time is separate from our refund initiation time. Contact us if an expected refund is not received so we can provide the available transaction reference and help trace it.

What the standard policy does not cover

We do not offer change-of-mind returns or exchanges for customer ordering mistakes. The standard delivery claim process does not cover claims submitted after 24 hours or without the required unboxing video. It also does not cover normal wear, damage caused by misuse, unsuitable storage or exposure contrary to the product care instructions. Minor differences caused by lighting or screen settings are not, by themselves, a defect; a materially incorrect or misdescribed item should be reported. These limits do not override the separate treatment of non-delivery, defects discovered later or rights that cannot lawfully be excluded.

Contact and business details

Qimati is a brand of Gem Castle, a proprietorship of Prakhar Patni. Legal name: PRAKHAR PATNI. Trade name: GEM CASTLE. GSTIN: 08DSNPP5709P1ZQ.

302, A-6, Acharya Kriplani Marg, Adarsh Nagar, Jaipur, Rajasthan 302004, India.
Email: info@qimati.in
Phone: +91 97990 43748

Business days exclude Sundays and public holidays. See also our Shipping Policy and Terms of Service.

Last updated: 13 September 2026

Qimati supplies fashion jewellery on a wholesale basis for business and resale. Please read these terms before paying and record the parcel opening when your order arrives.

Cancellation

Contact us immediately if you wish to cancel an order before processing starts. We do not allow cancellation once an order is in progress, even if it has not yet been dispatched. Our team will check the order status and confirm whether cancellation is possible. An approved cancellation refund follows the refund timing below.

Damaged, missing or incorrect items at delivery

Report damage, missing contents or incorrect items visible on opening within 24 hours of delivery. Email info@qimati.in or contact our team on +91 97990 43748 with your order number, a description of the issue and the unboxing video.

A continuous, unedited unboxing video starting before the parcel tape is cut is required for these claims. Clearly show the shipping label, the sealed parcel and its condition, the full opening process and all contents. Photos alone are insufficient for the standard delivery claim process. Keep the items and packaging while the claim is reviewed.

Missing parcels and defects discovered later

If your parcel has not arrived, contact us with the order number and tracking details so we can investigate with the courier. The 24-hour deadline and unboxing-video requirement do not apply to a parcel you have not received. If a defect could not reasonably be identified when opening the parcel, contact us promptly after discovering it with the available evidence. We will review the circumstances and explain the next steps. Nothing in this policy removes rights or remedies that applicable law does not allow us to exclude.

Claim review and resolution

• We acknowledge claims within 2 business days of receipt, or earlier where applicable law requires.
• We provide a decision within 7 business days after receiving the complete evidence needed to assess the claim. We will tell you what additional information is needed if the submission is incomplete.
• For a verified claim, we explain the available remedy, which may be a replacement, refund or an agreed business credit. Business credit is issued only by mutual agreement.
• If a claim is declined, we explain the reason. You may request a review by replying with the order number and any further evidence.

Returns and return delivery charges

Please contact us for return instructions before sending anything back. For verified damaged or incorrect goods that need to be returned, Qimati pays the return shipping cost. We will confirm the collection or return method with you. Keep the goods and original packaging available for inspection where possible.

Refund timing and method

We initiate approved refunds within 5 business days of approval, normally to the original payment method. Any alternative refund arrangement or business credit requires mutual agreement. Your bank or payment provider may take additional time to display the credit; this settlement time is separate from our refund initiation time. Contact us if an expected refund is not received so we can provide the available transaction reference and help trace it.

What the standard policy does not cover

We do not offer change-of-mind returns or exchanges for customer ordering mistakes. The standard delivery claim process does not cover claims submitted after 24 hours or without the required unboxing video. It also does not cover normal wear, damage caused by misuse, unsuitable storage or exposure contrary to the product care instructions. Minor differences caused by lighting or screen settings are not, by themselves, a defect; a materially incorrect or misdescribed item should be reported. These limits do not override the separate treatment of non-delivery, defects discovered later or rights that cannot lawfully be excluded.

Contact and business details

Qimati is a brand of Gem Castle, a proprietorship of Prakhar Patni. Legal name: PRAKHAR PATNI. Trade name: GEM CASTLE. GSTIN: 08DSNPP5709P1ZQ.

302, A-6, Acharya Kriplani Marg, Adarsh Nagar, Jaipur, Rajasthan 302004, India.
Email: info@qimati.in
Phone: +91 97990 43748

Business days exclude Sundays and public holidays. See also our Shipping Policy and Terms of Service.